退貨安排

除商品出現瑕疵或損毀，所有已出售貨品均不接受換貨或退貨。
Orders cannot be modified or cancelled, unless there are defective or damaged products.

退換安排不適用於客戶因意外或疏忽或不正確使用而損毀之貨品。
Product damage claims caused by customer’s fault are not accepted.

缺貨回報超過收貨後24小時恕不接受。
Shortage claims will not be entertained 24 hours after goods delivered.

每張訂單只可退換一次，貨品必須並未使用和保留原有包裝，即與原先購入時相同的狀態。如果貨品是套裝，則必須整套一起退回，而購買時所附送的贈品亦需一併退還，否則本公司將有權不接受有關退換請求。
Every order only accepts refund or exchange one-time, whole packing items returned must be intact and in sellable condition. All gift items must be also returned together with the returned products. Otherwise, we have the right to refuse the request.

如更換的貨品沒有貨存，客戶只可更換同等價值的其他貨品。
If the replaced goods are not in stock, customer can replace other goods with the same value.

如客戶錯誤轉賬，多出的金額只能轉作積分下次購物時使用。如客戶堅持要退款，因行政成本關係，每次需要收取行政費港幣80元。建議客人使用轉賬前看清楚需要轉賬的金額。
In case of mistaken transfer made by customers, the excess amount of money can only be transferred as Points. If insist on making refund, HKD80 administration fee will be charged. Suggested that customers should check the amount carefully before transaction.

客戶於收貨後 7 天內透過電郵csd@oh360.com.hk向本公司回報有關貨品問題，需附上相關訂單編號及出現暇疵或損毀貨品的照片記錄，留意貨品送達超過7 天後恕不退換。待本公司確認後，客戶服務部會以電郵發送換貨表格及退貨地址。
To request an exchange, please attach photos of the goods as proof, keep the original packaging and receipts, and report to us at csd@oh360.com.hk within seven days after receiving the products. Once the case is accepted, we will reply with the exchange form.

客戶收到回覆電郵後，必須於5個工作天內以郵寄方式寄回退貨及換貨表格正本，或請聯絡客戶服務部作個別安排。
Please post back the parcel with filled in form to our desginated address within 5 working days, or contact our Customer Service Team for special arrangement.

為保障客戶利益，建議選用設有貨件追蹤服務的運輸公司或預付運費的速遞服務寄出退貨產品。所有退貨運費須由客戶承擔。以「運費到付」方式寄送的貨品將被拒收。收到客戶的退貨包裹後，本公司將於7個工作天內完成退換程序。
In order to protect yours interests, ship the return via a traceable carrier, or a prepaid courier service. All the return shipping charges are to be borne by customers. “Collect Charge” shipment will be refused.